Ofivia lets a business connect its Facebook page, its Instagram account and its WhatsApp number to publish posts and answer messages from one place. This page explains how to ask us to delete the data that came to us through those connections. It is run by Diaz Trading Company LLC, 1025 E Hallandale Beach Blvd #1520, Hallandale Beach, FL 33009, USA, the company that operates Ofivia.
1. How to ask
Write to info@ofivia.com with the subject Data deletion and tell us:
- the Facebook page, the Instagram account or the WhatsApp number the request is about;
- the name and email of the person or business making it;
- if you know it, the Ofivia workspace that connected the account.
We confirm that we received it within five business days, and if something is missing to find the data we ask you once. The deletion is done within 15 days of the request, the deadline in section 11 of the privacy policy, and we write back to confirm it. You can also call +1 (786) 714-8605.
2. Remove the access yourself, right away
You do not need to wait for us to cut the connection. In Facebook, open Settings and privacy › Settings › Apps and websites, find Ofivia and remove it; in Instagram the same list is under Settings › Website permissions › Apps and websites. From that moment Ofivia can no longer read or publish anything with that account. Removing the app stops the access; to also erase what we already stored, send the request above.
3. What gets deleted
- The access tokens and the identifiers of the connected page, account or number.
- Posts scheduled or published from Ofivia with that account, and their history.
- The conversations and contacts that reached the business’s inbox in Ofivia through that account.
Copies in the backups disappear on their own when they rotate, within fourteen days, as the privacy policy explains. We only keep what the law requires us to keep, such as invoices, and we tell you what it is when we confirm the deletion.
4. If you wrote to a business that uses Ofivia
The messages you sent to a business through its page, its Instagram or its WhatsApp belong to that business: it decides about them, and Ofivia handles them on its behalf. Ask the business first. If you cannot reach it, write to us at the same address, we pass your request on and help it comply.
5. Who answers
Diaz Trading Company LLC, 1025 E Hallandale Beach Blvd #1520, Hallandale Beach, FL 33009, USA. Email info@ofivia.com, phone +1 (786) 714-8605. Everything else about how we handle data is in the privacy policy.